Terms of Service

These Terms of Service ('Terms') govern your access to and use of the CalcuClaim application and services (the 'Service'), provided by Tarragona Technologies, LLC ('we', 'us', or 'our'). By accessing or using CalcuClaim, you agree to be bound by these Terms, so we urge you to read them carefully.

1. Use of the Service

CalcuClaim provides digital tools for damage documentation, measurement, estimation assistance, and workflow organization, including the use of artificial intelligence (“AI”) and LiDAR-based technologies.

The Application is designed to assist users in documenting and organizing claim-related information. It does not provide legal advice, insurance coverage determinations, or binding claim settlement decisions.

2. Account Registration

To access certain features, users must create an account. You agree to: provide accurate and complete information, maintain the confidentiality of your login credentials, and notify us immediately of unauthorized use.

You are responsible for all activity under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Acceptable Use

As a user, you must agree not to: use the Application for unlawful purposes, upload malicious code or attempt to disrupt system integrity, attempt to extract source code, use the Application in a way that violates insurance regulations or applicable laws, or misrepresent AI-generated outputs as final or authoritative determinations.

We reserve the right to restrict access for misuse.

4. Artificial Intelligence

The Application uses artificial intelligence and automated technologies to analyze images, process LiDAR data, and assist in generating documentation and estimates. AI-generated outputs: may be incomplete, inaccurate, or subject to error; may vary based on lighting, image quality, environmental conditions, or device limitations; and may not detect all damage types or conditions.

AI outputs are provided for assistance purposes only and are not a substitute for professional judgment, inspection, regulatory compliance, or independent verification. Users remain solely responsible for reviewing, verifying, and approving all documentation, measurements, and estimates prior to reliance or submission.

The Application does not make binding insurance coverage determinations, claim approvals, or settlement decisions.

5. Prohibited Conduct

You agree not to use the Service to:

Violate any applicable laws, regulations, insurance requirements, or professional standards
Upload, transmit, or distribute malicious code, viruses, or harmful software
Attempt to gain unauthorized access to any portion of the Service, other accounts, or related systems
Reverse engineer, decompile, disassemble, or attempt to extract source code, models, or algorithms from the Service
Interfere with or disrupt the integrity, security, or performance of the Service
Use automated means (including bots or scraping tools) to access the Service without authorization
Misrepresent AI-generated outputs as final, certified, or authoritative insurance determinations
Use the Service in a manner that could harm PTAC Companies, Tarragona Technologies, LLC, other users, or third parties
Upload content that infringes intellectual property rights or violates privacy rights of others

We reserve the right to investigate violations and to suspend or terminate access to the Service at our sole discretion.

6. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or for any other reason.

7. Limitation of Liability

PTAC Companies and Tarragona Technologies shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to: use or inability to use the Application, reliance on AI-generated outputs, errors or omissions in documentation or estimates, business interruption, or loss of revenue or profits.

In no event shall the total aggregate liability of PTAC Companies and Tarragona Technologies, LLC exceed the amount paid by the user (if any) for access to the Service during the twelve (12) months preceding the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict of law principles.

9. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will provide notice through the Service or by other means. Your continued use of the Service after such notification constitutes your consent to the updated Terms.

10. Intellectual Property

All content, software, AI models, algorithms, branding, and functionality within the Application are the property of PTAC Companies and Tarragona Technologies. Users are granted a limited, non-exclusive, non-transferable license to use the Application for its intended purpose. No ownership rights are transferred.

11. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by applicable law, PTAC Companies and Tarragona Technologies, LLC disclaim all warranties, express or implied, including but not limited to:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, reliability, or completeness of outputs
Uninterrupted or error-free operation

We do not warrant that the Service will meet your specific requirements or that AI-generated outputs will be accurate or suitable for any particular insurance, legal, or regulatory purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless PTAC Companies, Tarragona Technologies, LLC, and their affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

These Terms constitute the entire agreement between you and the Company and supersede prior agreements.

support@tarragonatech.com

or call (251)-340-2473

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